• Most items can be returned for a refund or replacement within 30 days of delivery as long as they are in original or unused condition.
• Your return must arrive at our warehouse within 30 days of receiving your RMA# to be eligible for a refund.
• Please provide proof of purchase with your return request. Returns without proof of purchase will not receive an RMA#.
• Your RMA# is required for all returns and serves as proof of purchase.
• Write your RMA# on the return shipping label only.
• Do not mark the outside of the box.
• Returns without an RMA# will not be processed.

• The cost of return shipping is not refundable, and you’ll be responsible for any associated expenses.
• Rover Mobility, LLC, dba KneeRover, cannot take responsibility for any lost or damaged returns.
• If your package does not arrive at our facility, we won’t be able to replace or refund your order.
  

Certain items, such as kneepads, kneepad covers, and handlebar grips, are non-returnable/non-refundable if they are not new/unused in their original packaging due to hygiene and safety concerns. 

Preowned or Open Box items are not eligible for return. 

• Please allow around 5 business days for us to process your return once it arrives at our facility.
• After inspection, any eligible refund will be issued to the original payment method used.

While returns are generally refunded in full, certain situations or item conditions may incur fees.

Our warehouse team will inspect and classify your return. The classification sets the initial return value, and additional fees may apply.

1.  Never Opened – Full Refund
2.  Box Opened but product has not been assembled – Full Refund
3. Product assembled, Lightly Used, Parts Missing – 50% Refund
4.  Heavily Used/Damaged – No refund

Any other fees will be deducted once the return has been classified.

• Original Packaging: Send the item back in it original box, including all original accessories and packaging material. If the item is not returned in the original box, we reserve the right to adjust the refund amount or deny the return.
• Item Condition: Returns will be inspected to ensure the item is in the condition described by the customer. If the item is damaged or shows excessive wear beyond what’s reasonable for the stated condition, we reserve the right to adjust the refund amount or deny the return.
• Return Limitations: Items that have been used for an extended period (beyond a reasonable trial period) or show signs of excessive use may not be eligible for a full refund, even if returned within the 30-day window.
• Restocking Fee: We reserve the right to issue a restocking fee on returns that are not due to defects or errors on our part. This fee helps us cover processing costs and deter potential abuse of our return policy. The amount of the restocking fee will be determined on a case-by-case basis.
• Late Fee: The product must be received by our Warehouse within 30 days of the RMA# being issued. If the product is not received within the timeline, we reserve the right to adjust the refund amount or deny the return.