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Shipping & Returns

Terms and Conditions

We appreciate and value your business. Our goal is to offer excellent products at the lowest possible prices with the added benefit of free shipping. Our Customer Care Team is available, for your convenience, via Contact Us

Shipping

All orders are shipped the next business day and free shipping is provided on all orders. We currently only provide free shipping to customers in the 48 contiguous states. Charges associated with redirecting shipments after an order has left the warehouse will be subject to additional charges.

Receiving

The customer is required to carefully inspect all merchandise. Any visible damage or shortage should be noted on the carrier's delivery receipt. Claims for content shortage must be made within five (5) days of delivery or such claim is waived. Concealed damage requires immediate inspection by the carrier or any damage is waived. The customer is responsible for the filing of all freight and concealed damage claims with the carrier.

Returns

Thank you for Shopping with KneeRover. In the event that you are not entirely satisfied with your purchase, we would like to help.

Warranty:

Prior to returning your product, we ask that you first contact our Customer Care Team to discuss warranty and/or repair options. Please visit this link to review our Warranty policy and complete a contact form for our customer care team.

 

Our team will be happy to guide you through the process and provide further instructions.

 

Non-Returnable Items

Certain items like kneepads, kneepad covers, and handlebar grips are non-returnable/non-refundable IF they are not new/unused in the original packaging due to hygiene and safety concerns. 

 

Preowned or Open Box items are not eligible for return.

 

To initiate a return, follow the steps below:

We’re so glad you’ve reached out! To initiate a return, please contact our dedicated Customer Care Team to obtain your RMA# (Return Merchandise Authorization Number). You can easily connect with them here!

- Your RMA# acts as proof of purchase, so it’s very important.
- Be sure to request your RMA# within 30 days of receiving your order—this is essential for processing returns.
- Kindly note that returns submitted without an RMA# will unfortunately not qualify for a refund.
- Please refrain from writing the RMA# on the outside of your box; it should only be included on the return shipping label for safety.

Once you have your RMA#, please return the products to the following address:

KneeRover Returns  
RMA#  
1538 Crescent Drive  
Augusta, GA 30909  
USA  

It’s important that we receive the product in our warehouse within 30 days after your RMA# is issued.

A couple of notes about return shipping for your convenience:

- The cost of return shipping is not refundable, and you’ll be responsible for any associated expenses.
- Rover Mobility, LLC, dba KneeRover, cannot take responsibility for any lost or damaged returns. If your package doesn’t arrive at our facility, we won’t be able to replace or refund your order.

Please allow around 5 business days for us to process your return once it arrives at our facility. After inspection, any eligible refund will be issued to your original payment method.

We genuinely encourage you to review the return requirements above to ensure a smooth refund process. Thank you for your understanding!

Return Requirements:

Returns and Refunds are classified into the following categories:

  1.  Never Opened – Full Refund
  2.  Box Opened but product has not been assembled – Full Refund
  3. Product assembled, Lightly Used, Parts Missing – 50% Refund
  4.  Heavily Used/Damaged – No refund

Any other fees will be deducted once the return has been classified.

  • Original Packaging: Send the item back in it original box, including all original accessories and packaging material. If the item is not returned in the original box, we reserve the right to adjust the refund amount or deny the return.
  • Item Condition: Returns will be inspected to ensure the item is in the condition described by the customer. If the item is damaged or shows excessive wear beyond what’s reasonable for the stated condition, we reserve the right to adjust the refund amount or deny the return.
  • Return Limitations: Items that have been used for an extended period (beyond a reasonable trial period) or show signs of excessive use may not be eligible for a full refund, even if returned within the 30-day window.
  • Restocking Fee: We reserve the right to issue a restocking fee on returns that are not due to defects or errors on our part. This fee helps us cover processing costs and deter potential abuse of our return policy. The amount of the restocking fee will be determined on a case-by-case basis.
  • Late Fee: The product must be received by our Warehouse within 30 days of the RMA# being issued. If the product is not received within the timeline, we reserve the right to adjust the refund amount or deny the return.

 

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our Customer Care Team. We’re here to help!