FAQs

Below are the most frequently asked questions about our knee walkers and knee scooters:

Will my insurance company pay for the purchase of my KneeRover® scooter?

We do not file a claim on your behalf, nor do we bill the insurance companies for payment. Additionally, we are not a Medicare or Medicaid provider. Please direct any KneeRover^®product coverage questions directly to those agencies.

We are considered an out-of-network provider for all insurance companies (as are most knee walker companies in our market), so it is best to contact your insurance company directly to find out if you qualify for any type of reimbursement.

Do I need a prescription to buy a KneeRover® knee walker?

No prescription is needed to buy a KneeRover^® product.

Can I rent a KneeRover® product?

At this time we do not offer a rental program.

Can I upgrade shipping to receive my knee walker faster?

Yes, please call us at 877-737-9877 for pricing on upgraded shipping.

Are any shipping costs included with my order?

Yes, All KneeRover^® products come with FREE standard shipping direct to your door. Charges associated with redirecting shipments after an order has left the warehouse are subject to additional charges.

How quickly will my order ship?

If your order is placed before 2pm est on a normal business day, it will ship that same day. Otherwise, it will ship the following business day. Orders placed over the weekend will ship the following Monday.

Will I have to assemble my KneeRover® knee walker?

Our KneeRover^® products ship mostly assembled, and therefore require very little assembly when they arrive. Items such as the knee pad, handlebars, and basket will need to be secured to the frame. With your purchase you will receive a user manual that includes assembly instructions. You can also click on Assembly Videos to view our assembly videos here on the site. If you have any questions, just call us at 877-737-9877 and our friendly staff will assist you.

What pump should I use to pump up my tires?

Any automotive or bicycle tire inflator with a compact head will work.

Are all parts of the scooter available for aftermarket purchase if repair/replacement is necessary?

Yes, all parts are available for aftermarket purchase. You can shop parts here.

Do your knee walkers work on carpet? Do they mark floors?

Generally, our KneeRover^® knee walkers do work on carpet. However, our All Terrain models work best on carpet and all other surfaces that are not hard and smooth. We feature non-marking rubber wheels on the non-all terrain models. The all terrain air filled tires on occasion can mark floors. When this occurs the marks are easily cleaned up by wiping with a wet towel.

What is the best knee walker for children and small adults?

We offer five KneeRover^® products that are ideal for children and smaller adults. The All Terrain KneeRover^® Jr is one of our products designed specifically for smaller adults or children. It's an all terrain knee walker with a knee pad to floor distance that can be set as low as 16 inches, and is suggested for people that are 4' to 5’9”. The Knee Walker Jr offers our lowest setting for knee pad to floor distance of 14 inches, and is suggested for children or small adults that are 3’6” to 5’4″.

How do I choose the best model for me?

We offer the most comprehensive range of knee walkers / scooters in the industry and they are designed to meet the needs of a wide range of customers. Factors such as height, weight, cast type, and terrain they will be used on all come into play when choosing your knee walker. All of our knee walkers offer multiple height adjustment options for the knee pad & handlebars. We offer solutions for customers with suggested ranges in height from 3’6” to 6’8”. Please visit our Choose Your KneeRover^® section of our website for more helpful tips. Or if you prefer, just give our friendly customer service staff a call at 877-737-9877 and we will be happy to assist you.

Is there a user guide or manual?

Yes, each product comes with a user manual. Installation instructions for each product are available in the products section of this website.

Are the seat & handlebars adjustable to various heights?

Yes, both the seat height and the handlebars are adjustable for all of our knee walkers and scooters. Suggested height ranges vary by product and are listed under specs in the product section of this website and summarized on the KneeRover^® Comparison chart. We offer solutions for customers with suggested height ranges from 3’6” to 6’8”.

Are your knee walkers steerable?

Yes, all of our products are steerable.

Do your knee walkers fold up for travel & fit in a car?

All of our models easily fold up by lowering the steering column. The seat can also be removed and reattached underneath the walker in order to “fold up” in the most compact position possible. By doing this our walkers will fit in most cars for travel.

Does the handle fold down without removing the seat?

The handle folds down regardless of whether the seat has been removed or not.

How much does a KneeRover® weigh?

Most of our knee walkers are between 20 to 30 lbs. The weight for many of our KneeRover^® products is listed on the KneeRover^® Comparison chart.

What is the weight capacity for a KneeRover®?

Weight capacities vary for each KneeRover^® product. We offer knee walkers with weight capacity of up to 350 pounds. Please check our KneeRover^® Comparison chart or our product section on this website for the specs for each knee walker.

What type of brakes does a KneeRover® have?

All of our KneeRover^® products have rear brakes. Please see the specs in our products section on this website for the specific type of brake – disc brake, bicycle clamp brake, or on-wheel brake.